Play it safe!

Web security and keeping your personal information safe should always be at the top of your priority list...but don't worry, it's at the top of ours! While we are careful to keep your information secure and have systems in place that help us do that, there are a few ways that you can help! Here are the easiest things you can do to protect yourself against a personal security breach, identify theft, and account compromise.

  • NEVER share your Online Branch log-in information
  • ALWAYS verify that your authentication picture and code phrase are present when you log in to Online Branch
  • Use the Preferences option in Online Branch to change your User ID to something unique
  • Choose challenge questions and phrases that will be easy for you to remember but hard for someone else to answer
  • NEVER enter your account information into an "unsecure" website. Most secure websites will have a small lock icon in the web address bar
  • Use mixed characters when creating your passwords (upper and lower case, special characters, numbers, etc.)
  • Don't use consecutive letter or number sequences (123, ABC, etc.)
  • DO NOT write your PIN number on your plastic cards or store them in your wallet near that card
  • DO NOT share your passwords, security answers, or PIN numbers
  • Try to avoid such questions and answers as "the street you grew up on", "your mother's maiden name", or "your high-school mascot"...if someone knows your history, they'll know your answers
  • Check for "skimmers" before inserting your card in a foreign ATM or point-of-sale. Card skimmers copy your card information and can duplicate that information to make purchases with
  • If you notice that your account is compromised, or suspect that it may be, please don't hesistate to contact us immediately so that we can help resolve the situation!

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